Profession pharmacy technician

Pharmacy technicians, under the supervision of a pharmacist, check incoming goods, control stock, handle and store pharmaceuticals properly. Where permitted by national rules, they dispense medication and provide advice on their appropriate use.

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Personality Type

  • Conventional / Realistic

Knowledge

  • Medicines for self-medication

    Medication which can be self-administered by individuals for psychological or physical problems. This type is sold in supermarkets and drugstores and does not require a doctors prescription. This medication mostly treats common health issues.

Skills

  • Empathise with the healthcare user

    Understand the background of clients` and patients’ symptoms, difficulties and behaviour. Be empathetic about their issues; showing respect and reinforcing their autonomy, self-esteem and independence. Demonstrate a concern for their welfare and handle according to the personal boundaries, sensitivities, cultural differences and preferences of the client and patient in mind.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Interact with healthcare users

    Communicate with clients and their carer’s, with the patient’s permission, to keep them informed about the clients’ and patients’ progress and safeguarding confidentiality.

  • Obtain healthcare user's medical status information

    Gather healthcare user information through various sources such as questioning the healthcare user, caregiver, or healthcare professional to obtain information on the patient`s health and social status, and interpreting records made by other health care professionals when appropriate.

  • Prepare prescription labels

    Prepare prescription labels, select the type of prescription container and attach the prescription labels to the container.

  • Process medical insurance claims

    Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.

  • Ensure safety of healthcare users

    Make sure that healthcare users are being treated professionally, effectively and safe from harm, adapting techniques and procedures according to the person's needs, abilities or the prevailing conditions.

  • Apply organisational techniques

    Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.

  • Comply with legislation related to health care

    Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Ensure quality assurance for pharmaceutical products

    Take the necessary steps to guarantee the quality of pharmaceutical products ensuring that the refrigerators/freezers are at the correct temperature and complete the appropriate documentation.

  • Refer healthcare users

    Make referrals to other professionals, based on the healthcare user's requirements and needs, especially when recognising that additional healthcare diagnostics or interventions are required.

  • Work in a multicultural environment in health care

    Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

  • Use e-health and mobile health technologies

    Use mobile health technologies and e-health (online applications and services) in order to enhance the provided healthcare.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Manage healthcare users' data

    Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.

  • Comply with quality standards related to healthcare practice

    Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.

  • Contribute to continuity of health care

    Contribute to the delivery of coordinated and continuous healthcare.

  • Check information on prescriptions

    Verify the information on prescriptions from patients or from the doctor`s office ensuring that it is complete and accurate.

  • Provide health education

    Provide evidence based strategies to promote healthy living, disease prevention and management.

  • Maintain pharmaceutical records

    Maintain accuracy of prescription records and inventories of medications and pharmaceutical products.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Work in multidisciplinary health teams

    Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.

  • Follow control of substances hazardous to health procedures

    Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.

  • Maintain adequate medication storage conditions

    Maintain proper storage and security conditions for medication.

  • Report medication interaction to pharmacist

    Identify medication interactions, whether they are drug-drug or drug-patient interactions, and report any interactions to the pharmacist.

  • Respond to changing situations in health care

    Cope with pressure and respond appropriately and in time to unexpected and rapidly changing situations in healthcare.

  • Take pharmaceutical inventory

    Take stock of medications, chemicals, and supplies, entering the inventory data into a computer, receiving and storing incoming supplies, verifying the supplied quantities against invoices, and informing supervisors of stock needs and possible shortages.

  • Transfer medication

    Transfer medication from vials to the appropriate number of sterile, disposable syringes using aseptic techniques.

  • Ensure the appropriate supply in pharmacy

    Ensure the appropriate supply, preparation, testing, storage, distribution and dispensing of safe and efficacious medicinal products of the required quality in pharmacies open to the public.

  • Manage the logistics of medicinal products

    Ensure the storage, preservation and distribution of medicinal products at the wholesale stage.

  • Communicate effectively in healthcare

    Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.

  • Promote inclusion

    Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

  • Deal with emergency care situations

    Assess the signs and be well-prepared for a situation that poses an immediate threat to a person's health, security, property or environment.  

  • Follow clinical guidelines

    Follow agreed protocols and guidelines in support of healthcare practice which are provided by healthcare institutions, professional associations, or authorities and also scientific organisations.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Accept own accountability

    Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

Optional knowledge and skills

prepare doses of medication according to patient needs prepare medication from prescription communicate in foreign languages with health service providers provide pharmaceutical advice prepare intravenous packs prioritise tasks educate on the prevention of illness advise on healthcare users' informed consent apply health sciences inform policy makers on health-related challenges develop a collaborative therapeutic relationship provide medication information employ foreign languages for health-related research apply context specific clinical competences