Profession post office counter clerk

Post office counter clerks deal directly with clients of post offices in connection with providing mail services.

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Personality Type

  • Conventional / Enterprising
  • Conventional / Realistic

Related professions post

Knowledge

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

Skills

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Sell post office products

    Sell envelopes, parcelsand stamps. Collect cash for these products or electronic transfers.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

  • Deliver correspondence

    Distribute mail correspondence, newspapers, packages and private messages to customers.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Satisfy customers

    Communicate with customers and make them feel satisfied.

Optional knowledge and skills

offer financial services financial markets promote financial products convert currency types of pensions register mail carry out active selling financial products advise on financial matters distribute pensions maintain store cleanliness handle registered mail sales argumentation

Common job titles

  • Court clerk
  • Head clerk
  • Admissions/records assistant i
  • Check-in receptionist
  • Clerical specialist 2, part-time
  • Court supervisor iii
  • Clerk, retail (part-time) job
  • Front desk clerk
  • Receptionist