Profession post office counter clerk
Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
- Characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
- Customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- Characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
- Operate cash register
Register and handle cash transactions by using point of sale register.
- Handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
- Deliver correspondence
Distribute mail correspondence, newspapers, packages and private messages to customers.
- Issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
- Satisfy customers
Communicate with customers and make them feel satisfied.
- Sell post office products
Sell envelopes, parcels and stamps. Collect cash for these products or electronic transfers.
- Assist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Optional knowledge and skillsfinancial markets offer financial services financial products handle registered mail types of pensions convert currency maintain store cleanliness advise on financial matters promote financial products sales argumentation register mail carry out active selling distribute pensions
Source: Sisyphus ODB