Profession quick service restaurant crew member

Fast food preparers prepare and cook to order a limited range of foods or beverages that involve simple preparation processes and a small number of ingredients. They may take orders from customers and serve at counters or tables.

Personality Type

• Realistic / Conventional

Related professions catering

• Catering manager
• Fast-food branch manager
• First line supervisor food preparation workers
• Food deliverer
• Food preparation worker
• Kitchen assistant
• Kitchen manager

Skills

• Execute opening and closing procedures

  Apply standard opening and closing procedures for a bar, a store, a restaurant or a marketplace.

• Use reheating techniques

  Apply reheating techniques including steaming, boiling or bain marie.

• Work in a hospitality team

  Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.

• Clean surfaces

  Disinfect surfaces in accordance with sanitary standards.

• Check deliveries on receipt

  Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.

• Present menus

  Hand out menus to guests while assisting guests with questions using your mastery of the menu.

• Prepare orders

  Make food and drinks orders ready in order to be served to the customers.

• Prepare ready-made dishes

  Get ready for serving snacks and sandwiches or heat up ready-made bar products if requested.

• Comply with food safety and hygiene

  Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Use cooking techniques

  Apply cooking techniques including grilling, frying, boiling, braising, poaching, baking or roasting.

• Take food and beverage orders from customers

  Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

• Greet guests

  Welcome guests in a friendly manner in a certain place.

• Dispose waste

  Dispose waste in accordance with legislation, thereby respecting environmental and company responsibilities.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Maintain personal hygiene standards

  Preserve impeccable personal hygiene standards and have a tidy appearance.

• Upsell products

  Persuade customers to buy additional or more expensive products.

Optional knowledge and skills

Source: Sisyphus ODB