Profession quick service restaurant crew member
Quick service restaurant crew members prepare, cook and serve food and beverages in a quick service operation.
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- Realistic / Conventional
- Use reheating techniques
Apply reheating techniques including steaming, boiling or bain marie.
- Take food and beverage orders from customers
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
- Present menus
Hand out menus to guests while assisting guests with questions using your mastery of the menu.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Maintain personal hygiene standards
Preserve impeccable personal hygiene standards and have a tidy appearance.
- Work in a hospitality team
Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.
- Dispose waste
Dispose waste in accordance with legislation, thereby respecting environmental and company responsibilities.
- Clean surfaces
Disinfect surfaces in accordance with sanitary standards.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Check deliveries on receipt
Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.
- Prepare ready-made dishes
Get ready for serving snacks and sandwiches or heat up ready-made bar products if requested.
- Prepare orders
Make food and drinks orders ready in order to be served to the customers.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Use cooking techniques
Apply cooking techniques including grilling, frying, boiling, braising, poaching, baking or roasting.
- Execute opening and closing procedures
Apply standard opening and closing procedures for bar, store or restaurant.
Optional knowledge and skillseducate customers on tea varieties prepare sandwiches devise special promotions monitor stock level receive kitchen supplies educate customers on coffee varieties store kitchen supplies take drive-through orders
Common job titles
- Restaurant crew member - daytime quick service
- Crew member
- Restaurant crew member
- Am crew member