Profession spa attendant
Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
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Personality Type
- Enterprising / Conventional
- Realistic / Enterprising
- Enterprising / Realistic
Knowledge
- Quality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
- Types of spa
Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.
- Spa products
Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.
Skills
- Check in guests
Inscribe visitors and guests at the spa by entering the appropriate information and running necessary reports from a computer system.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Organise on-site amenities
Ensure that necessary daily amenities for visitors, vendors, expositors, and public in general are given and functioning properly. Ensure provision of reception, parking, toilets, catering, and accommodation amenities.
- Allocate locker space
Provide clients with locker rooms and locker keys to secure their belongings in the facility, keeping track of the available space left.
- Clean building floors
Clean the floors and stairways of buildings by sweeping, vacuuming, and mopping them, according to hygienic and organisational standards.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Monitor stock level
Evaluate how much stock is used and determine what should be ordered.
- Sell services
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s services. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
- Maintain cleaning equipment
Clean and preserve the equipment and material used for cleaning purposes in a proper state.
- Ensure sanitation
Keep workspaces and equipment free from dirt, infection, and disease by removing waste, trash and providing for appropriate cleaning.
- Order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Restock towels
Renew the stock of towels and spa products in both men and locker rooms as in the pool area. Remove these to the designated areas and launder towels, robes and sandals if needed.
- Sell products
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
- Provide athletic equipment to clients
Supply towels, bathing suits and other equipment and supplies to clients in the spa or swimming facility.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Clean spa work areas
Set up and use equipment to clean spa work areas and to work with the recommended temperatures and humidity levels to cleanse wet spa treatment areas. Avoid the spread of infections and possible risks.
- Maintain personal hygiene standards when cleaning
Make sure to keep yourself clean and tidy and wear protective equipment when performing cleaning activities, as required by the health and safety procedures of the task or the organisation.
Optional knowledge and skills
manage infection control in the facility plan spa services ensure health and safety of staff maintain work area cleanliness respond to customers' inquiries produce sales reports implement marketing strategies health, safety and hygiene legislation ensure health and safety of customers control temperature analyse goal progress personal protective equipment dispose waste assist guest departure collect items for laundry service manage health and safety standards oversee spa maintenance provide customer follow-up services company policies restock toilet facilities' suppliesCommon job titles
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