Profession spa attendant

Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.

Personality Type

• Enterprising / Conventional
• Artistic / Enterprising
• Artistic / Realistic
• Realistic / Enterprising
• Enterprising / Realistic

Knowledge

• Types of spa

  Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.

• Quality standards

  The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.

• Spa products

  Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.

Skills

• Ensure sanitation

  Keep workspaces and equipment free from dirt, infection, and disease by removing waste, trash and providing for appropriate cleaning.

• Check in guests

  Inscribe visitors and guests at the spa by entering the appropriate information and running necessary reports from a computer system.

• Organise on-site amenities

  Ensure that necessary daily amenities for visitors, vendors, expositors, and public in general are given and functioning properly. Ensure provision of reception, parking, toilets, catering, and accommodation amenities.

• Sell services

  Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s services. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Provide athletic equipment to clients

  Supply towels, bathing suits and other equipment and supplies to clients in the spa or swimming facility.

• Order supplies

  Command products from relevant suppliers to get convenient and profitable products to purchase.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Greet guests

  Welcome guests in a friendly manner in a certain place.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Monitor stock level

  Evaluate how much stock is used and determine what should be ordered.

• Clean spa work areas

  Set up and use equipment to clean spa work areas and to work with the recommended temperatures and humidity levels to cleanse wet spa treatment areas. Avoid the spread of infections and possible risks.

• Maintain cleaning equipment

  Clean and preserve the equipment and material used for cleaning purposes in a proper state.

• Sell products

  Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.

• Restock towels

  Renew the stock of towels and spa products in both men and locker rooms as in the pool area. Remove these to the designated areas and launder towels, robes and sandals if needed.

• Clean building floors

  Clean the floors and stairways of buildings by sweeping, vacuuming, and mopping them, according to hygienic and organisational standards.

• Maintain personal hygiene standards when cleaning

  Make sure to keep yourself clean and tidy and wear protective equipment when performing cleaning activities, as required by the health and safety procedures of the task or the organisation.

• Allocate locker space

  Provide clients with locker rooms and locker keys to secure their belongings in the facility, keeping track of the available space left.

Optional knowledge and skills

Source: Sisyphus ODB