Profession taxi controller

Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.

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Personality Type

  • Conventional / Realistic

Knowledge

  • Passenger transport regulations

    Have knowledge of passenger transport conventions and regulations.

  • Road traffic laws

    Understand road traffic laws and the rules of the road.

Skills

  • Consider economic criteria in decision making

    Develop proposals and take appropriate decisions taking into account economic criteria.

  • Use codes to communicate with taxi drivers

    Use codes whenever possible to limit the use of conversational language in order to increase productivity.

  • Relay messages through radio and telephone systems

    Possess the communication abilities to relay messages through a radio and telephone system.

  • Follow up complaint reports

    Follow up complaints or accident reports in order to take adequate measures to solve problems. Contact the relevant authorities or internal staff to provide solutions in various situations.

  • Operate radio dispatch systems for taxis

    Operate radio dispatching systems for taxi driving activities.

  • Assign taxi fares

    Assign taxi fares according to the request order.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Match vehicles with routes

    Match types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Communicate verbal instructions

    Communicate transparent instructions. Ensure that messages are understood and followed correctly.

  • Control taxi schedules

    Control the plans and schedules for organising taxi operations in urban areas.

  • Monitor drivers

    Ensure that drivers meet the legal requirements to operate, arrive at work at required times, present no signs of alcohol or drug abuse, and follow the commissioned itineraries of the day. Monitor drivers to ensure quality work performance and efficiency. Ensure maintenance of record of time expended and distances covered.

  • Log times of taxis

    Log the time and number of each cab as they check in onto the dispatch sheet. Use mathematical and organisational skills to correctly monitor the time of cabs.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Read maps

    Read maps effectively.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

Optional knowledge and skills

have computer literacy perform services in a flexible manner drive in urban areas provide high-end driving services

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