Profession taxi controller
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
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- Conventional / Realistic
- Road traffic laws
Understand road traffic laws and the rules of the road.
- Passenger transport regulations
Have knowledge of passenger transport conventions and regulations.
- Control taxi schedules
Control the plans and schedules for organising taxi operations in urban areas.
- Operate radio dispatch systems for taxis
Operate radio dispatching systems for taxi driving activities.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Relay messages through radio and telephone systems
Possess the communication abilities to relay messages through a radio and telephone system.
- Listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
- Communicate verbal instructions
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
- Match vehicles with routes
Match types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.
- Read maps
Read maps effectively.
- Consider economic criteria in decision making
Develop proposals and take appropriate decisions taking into account economic criteria.
- Monitor drivers
Ensure that drivers meet the legal requirements to operate, arrive at work at required times, present no signs of alcohol or drug abuse, and follow the commissioned itineraries of the day. Monitor drivers to ensure quality work performance and efficiency. Ensure maintenance of record of time expended and distances covered.
- Communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
- Assign taxi fares
Assign taxi fares according to the request order.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Log times of taxis
Log the time and number of each cab as they check in onto the dispatch sheet. Use mathematical and organisational skills to correctly monitor the time of cabs.
- Use codes to communicate with taxi drivers
Use codes whenever possible to limit the use of conversational language in order to increase productivity.
- Follow up complaint reports
Follow up complaints or accident reports in order to take adequate measures to solve problems. Contact the relevant authorities or internal staff to provide solutions in various situations.