Profession telecommunications technician

Telecommunications technicians install, test, maintain and troubleshoot telecommunications systems. They repair or replace defective devices and equipment and maintain a safe working environment and a complete inventory of supplies. They also provide user or customer assistance.  

Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.

Personality Type

  • Realistic / Conventional
  • Realistic / Investigative
  • Realistic / Enterprising

Knowledge

  • Concepts of telecommunications

    The telecommunication principles, theories, models, equipment and processes such as transfer rate, bandwidth, signal-to-noise ratio, bit error ratio and C/N ratio, as well as the effect of the qualities of the transmission path on the operation and quality of telecommunications.

  • ICT communications protocols

    The system of rules which allow the exchange of information between computers or other devices via computer networks.

  • Telecommunication trunking

    The method of providing network access to many clients while keeping smaller number of connection components by grouping and sharing connection circuits and frequencies.

  • Procurement of ICT network equipment

    The products available from network equipment providers and methods for selecting and procuring the equipment.

  • Direct inward dialing

    The telecommunication service that provides a company with a series of telephone numbers for internal use, such as individual telephone numbers for each employee or every workstation. Using Direct Inward Dialing (DID), a company does not need another line for every connection.

Skills

  • Operate call distribution system

    Apply assigning methods (mostly used in call centres) to provide clients with the best possible service by connecting them with the most suitable agent.

  • Repair wiring

    Find faults in wires or cables by using specialised equipment and repair these faults depending on type of wiring.

  • Install signal repeaters

    Set up and configure devices which enhance strength of signal of a communication channel to enable proper reception and reproduction in further places.

  • Use session border controller

    Manage calls during a given VoIP session and ensure security and quality of service by operating a session border controller (SBC).

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Solder electronics

    Operate and use soldering tools and soldering iron, which supply high temperatures to melt the solder and to join electronic components.

  • Operate signal generator

    Tend electronic devices or software tone generators that produce digital or analog repeating or non-repeating electronic signals in order to design, test and repair electronic and acoustic equipment.

  • Operate aerial work platforms

    Tend mechanical devices that allow momentary access to high, usually inaccessible areas. Ensure your own safety and the safety of surrounding people.

  • Install low voltage wiring

    Plan, deploy, troubleshoot and test low voltage wiring.

  • Install cable TV services

    Ensure that home or offices are properly wired to receive cable TV.

  • Splice cable

    Join and weave electric and communications cable and trunk lines together.

  • Operate digging construction equipment

    Operate and use construction equipment, such as digger derricks, backhoes, track hoes, front-end loaders, trenchers, or cable ploughs.

  • Operate private branch exchange

    Handle Private Branch Exchange (PBX), a telecommunication system within an organisation that switches calls between users on local lines. At the same time the system allows all users to share external phone lines.

  • Seal wires

    Fasten and insulate electric or communications wires or cables.

  • Operate two-way radio systems

    Use radios that can receive and transmit sound signals in order to communicate with similar radios on the same frequency such as mobile phones and walkie talkies.

  • Estimate duration of work

    Produce accurate calculations on time necessary to fulfil future technical tasks based on past and present information and observations or plan the estimated duration of individual tasks in a given project.

  • Use communication equipment

    Set up, test and operate different types of communication equipment such as transmission equipment, digital network equipment, or telecommunications equipment.

  • Upgrade firmware

    Update basic or integrated software included in devices, network components and embedded systems.

  • Operate electronic measuring instruments

    Tend a wide variety of devices for measuring electronic characteristics of system components, such as optical power meter, fibre power meter, digital power meter and multimeter.

  • Install electronic communication equipment

    Set up and deploy digital and analogue electronic communications. Understand electronic diagrams and equipment specifications.

Optional knowledge and skills

use different communication channels monitor communication channels' performance assess telecommunication infrastructure issues design failover solutions create solutions to problems assist customers maintain internet protocol configuration execute analytical mathematical calculations use access control software use computer telephony integration perform ict troubleshooting cisco ensure proper document management

Common job titles

  • Field information systems technician i
  • Telecom engineer - avaya
  • Outside plant technician
  • Advanced network technician
  • Telecommunications field service representative
  • Lead telecommunications technician
  • Field service technician-entry level
  • Telecommunications technician
  • Level ii telecommunications technician ~ or.