Profession train attendant

Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.

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Personality Type

  • Enterprising / Conventional
  • Realistic / Social

Knowledge

  • Health and safety measures in transportation

    The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

Skills

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Serve food in table service

    Provide food at the table whilst maintaining high level of customer service and food safety standards.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Optional knowledge and skills

distribute local information materials answer questions about the train transport service oversee guest laundry service manage the customer experience assist clients with special needs apply transportation management concepts implement marketing strategies identify customer's needs assist passenger embarkation maintain stock supplies for guest cabin assist passengers in emergency situations give instructions to staff provide first aid assist passengers with timetable information handle veterinary emergencies show intercultural awareness demonstrate emergency procedures read stowage plans manage lost and found articles use different communication channels service rooms handle customer complaints check carriages handle guest luggage implement sales strategies facilitate safe disembarkation of passengers