Profession tram controller

Tram controllers assign and manage tram vehicles and drivers for the transport of passengers, including records of distances covered and of repairs made.

Personality Type

• Conventional / Realistic

Knowledge

• Health and safety measures in transportation

  The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

• Tram network

  Know the tram system in order to determine how to maintain tram services while causing minimal disruption to customers in the event of incidents.

• Tramway regulations

  Know the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passengers and the tramway company.

• Types of trams

  Know different types of trams and their technical operating requirements. There are various forms of tram, such as cable-hauled, hybrid funicular electric, electric (trolley cars), gas trams, and trams powered by other means.

• Mechanical composition of trams

  Understand the mechanical composition of trams; have the ability to identify and report any damage or malfunction to central operations.

Skills

• Maintain concentration for long periods

  Stay concentrated over a long period of time in order to make correct judgements and appropriate decisions.

• Stay alert

  Stay focused and alert at all times; react quickly in the case of unexpected events. Concentrate and do not get distracted performing a task over a long period of time.

• Operate tram system monitoring equipment

  Monitor tram services, ensuring that trams are running safely and at the scheduled frequency.

• Ensure steady circulation of trams

  Ensure that a sufficient number of trams and lines are operational and schedules are executed as planned.

• Communicate verbal instructions

  Communicate transparent instructions. Ensure that messages are understood and followed correctly.

• Communicate with customer service department

  Communicate with customer service in a transparent and collaborative manner; monitor how service is operating; relay real-time information to customers.

• Use communication equipment

  Set up, test and operate different types of communication equipment such as transmission equipment, digital network equipment, or telecommunications equipment.

• Operate tram controls

  Operate tram controls and power switches with different operating systems. Manipulate forward and reverse motion by smooth application of power and braking.

• Coordinate with tram maintenance department

  Cooperate with tram maintenance department to ensure that tram operations and inspections take place as scheduled.

• Match vehicles with routes

  Match types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.

• Deal with changing operational demand

  Deal with changing operational demands; respond with effective solutions.

• Handle stressful situations

  Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.

• Analyse ways to reduce travel time

  Analyse prospective improvements in journey efficiency through reduction of travel time by modifying itineraries and outlining alternatives.

• Follow work procedures

  Adhere to procedures at work in a structured and systematic manner.

• Ensure public safety and security

  Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.

• Ensure tram system power supply

  Ensure that the power supply to the overhead electric wires is maintained; report faults or malfunctions.

Source: Sisyphus ODB