Profession tram driver

Tram drivers operate trams, take fares, and look after passengers.

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Personality Type

  • Realistic / Conventional
  • Realistic / Social

Knowledge

  • Types of trams

    Know different types of trams and their technical operating requirements. There are various forms of tram, such as cable-hauled, hybrid funicular electric, electric (trolley cars), gas trams, and trams powered by other means.

  • Health and safety measures in transportation

    The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.

  • Road traffic laws

    Understand road traffic laws and the rules of the road.

  • Tramway regulations

    Know the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passengers and the tramway company.

  • Effective perception of transport environment

    Know the local transport topography, including roads, traffic hotspots, and alternative routes to reach a destination. Use knowledge to transport the vehicle to its destination in the most time and fuel efficient manner, and minimising safety risks.

  • Mechanical composition of trams

    Understand the mechanical composition of trams; have the ability to identify and report any damage or malfunction to central operations.

  • Passenger transport regulations

    Have knowledge of passenger transport conventions and regulations.

Skills

  • Focus on passengers

    Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.

  • Adhere to transpiration work schedule

    Adhere to assigned work schedule as prepared by the transportation company.

  • Communicate clearly with passengers

    Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

  • Ensure vehicle operability

    Keep the vehicle clean and in roadworthy condition. Ensure regular maintenance of the vehicle and provide valid official documents such as licenses and permits where appropriate.

  • Maintain concentration for long periods

    Stay concentrated over a long period of time in order to make correct judgements and appropriate decisions.

  • Tolerate stress

    Maintain a temperate mental state and effective performance under pressure or adverse circumstances.

  • Provide first aid

    Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Perform tram equipment checks

    Conduct equipment checks at the start of a shift to ensure that the tram is operating as required.

  • Ensure vehicles are equipped with accessibility equipment

    Ensure that the vehicle is equipped with accessibility equipment such as passenger lift, seat belts, restraining harnesses, and wheelchair clamps or webbing straps.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Provide information to passengers

    Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

  • Apply conflict management

    Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

  • Keep time accurately

    Measure the passage of time, often with the assistance of a clock or stopwatch.

  • Tolerate sitting for long periods

    Have the patience to remain seated for long periods of time; maintain an appropriate and ergonomic posture while sitting.

  • Drive in urban areas

    Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.

  • Clean road vehicles

    Clean and maintain vans, buses and any other road vehicles to ensure safe operating conditions.

  • Interpret tramway traffic signs

    Observe traffic signs, understand their meaning, and act accordingly in the tramway infrastructure.

  • Operate tram controls

    Operate tram controls and power switches with different operating systems. Manipulate forward and reverse motion by smooth application of power and braking.

  • Perform defensive driving

    Drive defensively to maximise road safety and save time, money, and lives; anticipate he actions of other road users.

  • Drive trams

    Drive trams through urban areas; pick up and drop off passengers and freight.

  • Help to control passenger behaviour during emergency situations

    Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.

  • Use communication equipment

    Set up, test and operate different types of communication equipment such as transmission equipment, digital network equipment, or telecommunications equipment.

  • Assist disable passengers

    Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

  • Perform services in a flexible manner

    Adapt service approach when circumstances change.

  • Interpret traffic light signals used in tramway infrastructure

    Observe traffic lights in tramway infrastructure, examine track conditions, area traffic, and prescribed speeds to ensure safety.

  • Stay alert

    Stay focused and alert at all times; react quickly in the case of unexpected events. Concentrate and do not get distracted performing a task over a long period of time.

Optional knowledge and skills

lift heavy weights operate gps systems read maps handle petty cash execute vehicle maintenance

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