Profession trolley bus driver
Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.
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- Realistic / Conventional
- Realistic / Social
- Electrical operation of trolley buses
Understand the electrical operation of a trolley bus, including the use of two wires and poles to complete the electrical circuit of the bus.
- Passenger transport regulations
Have knowledge of passenger transport conventions and regulations.
- Road traffic laws
Understand road traffic laws and the rules of the road.
- Health and safety measures in transportation
The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.
- Effective perception of transport environment
Know the local transport topography, including roads, traffic hotspots, and alternative routes to reach a destination. Use knowledge to transport the vehicle to its destination in the most time and fuel efficient manner, and minimising safety risks.
- Mechanics of trolley buses
Understand the mechanics of trolley buses, so as to be able to report any malfunction to technicians and relevant parties. Know that trolley buses, having electric motors, are more effective than diesel engines in providing torque at start-up, an advantage for climbing steep hills. Unlike combustion engines, electric motors draw power from a central plant and can be overloaded for short periods without damaging them.
- Communicate clearly with passengers
Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.
- Help to control passenger behaviour during emergency situations
Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Perform defensive driving
Drive defensively to maximise road safety and save time, money, and lives; anticipate he actions of other road users.
- Perform services in a flexible manner
Adapt service approach when circumstances change.
- Keep time accurately
Measure the passage of time, often with the assistance of a clock or stopwatch.
- Comply with policies for trolley bus driving
Comply with all official city policies and procedures in the operation of trolley buses in urban areas.
- Use communication equipment
Set up, test and operate different types of communication equipment such as transmission equipment, digital network equipment, or telecommunications equipment.
- Maintain concentration for long periods
Stay concentrated over a long period of time in order to make correct judgements and appropriate decisions.
- Apply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
- Focus on passengers
Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.
- Ensure vehicles are equipped with accessibility equipment
Ensure that the vehicle is equipped with accessibility equipment such as passenger lift, seat belts, restraining harnesses, and wheelchair clamps or webbing straps.
- Clean road vehicles
Clean and maintain vans, buses and any other road vehicles to ensure safe operating conditions.
- Stay alert
Stay focused and alert at all times; react quickly in the case of unexpected events. Concentrate and do not get distracted performing a task over a long period of time.
- Interpret traffic signals
Observe lights on the road, road conditions, nearby traffic, and prescribed speed limits to ensure safety. Interpret traffic signals and act accordingly.
- Assist disable passengers
Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.
- Ensure vehicle operability
Keep the vehicle clean and in roadworthy condition. Ensure regular maintenance of the vehicle and provide valid official documents such as licenses and permits where appropriate.
- Operate GPS systems
Use GPS Systems.
- Provide information to passengers
Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.
- Tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
- Drive in urban areas
Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.
- Adhere to transpiration work schedule
Adhere to assigned work schedule as prepared by the transportation company.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Provide first aid
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
- Tolerate sitting for long periods
Have the patience to remain seated for long periods of time; maintain an appropriate and ergonomic posture while sitting.