Profession vehicle maintenance supervisor

Vehicle maintenance supervisors assume responsibility for the day-to-day operation of a service station.

Personality Type

• Enterprising / Conventional
• Realistic / Enterprising
• Realistic / Conventional
• Realistic / Investigative

Knowledge

• Teamwork principles

  The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.

• Car controls

  The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

• Types of vehicles

  Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Skills

• Order supplies for vehicle maintenance and repair

  Order supplies and tools for vehicle repair and maintenance.

• Maintain records of financial transactions

  Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.

• Monitor vehicle repairs

  Schedule and oversee activities of care and repair for vehicles.

• Managing a business with great care

  Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.

• Apply health and safety standards

  Adhere to standards of hygiene and safety established by respective authorities.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Ensure compliance with warranty contracts

  Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Manage claims process

  Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.

• Monitor vehicle maintenance activities

  Supervise and perform vehicle maintenance activities, which can be either mechanical, electrical or computerized. It consists of replacing a number of vehicle parts and checking instrumentation and liquid levels.

• Plan employees work in vehicle maintenance

  Schedule work schemes for employees in vehicle maintenance. Plan and assign work in order to make sure agreements and deadlines are met.

• Provide customer information related to repairs

  Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

• Drive vehicles

  Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.

• Follow control of substances hazardous to health procedures

  Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.

Optional knowledge and skills

Source: Sisyphus ODB