Profession vehicle maintenance supervisor

Vehicle maintenance supervisors assume responsibility for the day-to-day operation of a service station.

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Personality Type

  • Realistic / Conventional
  • Realistic / Enterprising
  • Realistic / Investigative

Knowledge

  • Car controls

    The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

  • Teamwork principles

    The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.

  • Types of vehicles

    Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Skills

  • Plan employees work in vehicle maintenance

    Schedule work schemes for employees in vehicle maintenance. Plan and assign work in order to make sure agreements and deadlines are met.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Ensure compliance with warranty contracts

    Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.

  • Manage claims process

    Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.

  • Monitor vehicle maintenance activities

    Supervise and perform vehicle maintenance activities, which can be either mechanical, electrical or computerized. It consists of replacing a number of vehicle parts and checking instrumentation and liquid levels.

  • Managing a business with great care

    Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.

  • Monitor vehicle repairs

    Schedule and oversee activities of care and repair for vehicles.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Follow control of substances hazardous to health procedures

    Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.

  • Order supplies for vehicle maintenance and repair

    Order supplies and tools for vehicle repair and maintenance.

  • Apply health and safety standards

    Adhere to standards of hygiene and safety established by respective authorities.

  • Maintain records of financial transactions

    Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Provide customer information related to repairs

    Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

  • Drive vehicles

    Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.

Optional knowledge and skills

operate cash point electrical wiring plans train employees quality standards show confidence keep stock records maintain vehicle records think proactively maintain work area cleanliness manage budgets mechanics