Situational Judgement test

Name: Situational Judgement test
Brand: 123test
SKU: R172
Availability: instock

100% Free

By 123test team. Updated May 12, 2023

This free Situational Judgement test measures your behaviour and attitudes to work-related scenarios. Employers often use SJTs as a sifting or pre-selection tool, or sometimes they will include situational judgment questions in a larger realistic job simulation.

Instructions Situational Judgement test (SJT)

This test contains 8 situations with each four different reactions to that situation. For each situation, select the option that you are most likely () to do next, AND select the option that you are least likely () to do next.

For each situation you should select only one reaction that you would most likely do next and select only one reaction that you would least likely do next. The two other reactions remain unselected.

Sometimes it may be difficult to decide which description to select. Try to answer honestly and spontaneously. It should take you only 5 to 10 minutes to complete the test.

1.

You manage a large retail department store. Your staff comprise various-sized sales/service teams; each of which manages a department's customer orders. You've been concerned about the increasing signs of poor team morale amongst the largest three teams.

What are you MOST/LEAST likely to do next?

	You summon the three team leaders separately to hear their ideas and explanations.
	Leave things to settle down a little bit longer, rather than causing anyone distress.
	Approach some staff from each of the three teams for an informal chat.
	Hold a brainstorm meeting for all team leaders to get some fresh ideas.

2.

As a relatively new graduate trainee manager, last week was the first time you'd assigned both individual and team objectives. Each one of your team was told to work together and to complete all tasks by the end of the week. Unfortunately, it's now clear to you that none of the team objectives have been achieved. In fact your individually assigned objectives only had mixed success as well.

What are you MOST/LEAST likely to do next?

	Use 1-on-1's to discuss effective targets and to jointly agreeing new ones.
	Scrap the objective setting idea since it clearly doesn’t work.
	Mail the team an urgent request to work more closely together.
	Organise a team meeting to discuss attitudes and lack of effort being shown.

3.

You are leading a daily huddle with your over-worked nursing team. A new, junior colleague has been regularly interrupting other team members as they voice their own problems (from yesterday). You think they're trying to impress their new team by monopolising the medical answers to each problem raised.

What are you MOST/LEAST likely to do next?

	Tell the new nurse to stop distracting everyone from alternative solutions.
	Ask why your more experienced team members are not offering their own solutions.
	Firmly suggest to your new colleague that it's fairer to let everyone contribute.
	Assuming the others agree with you; state what you think is happening here.

4.

You've recently started a new job managing a more specialist Customer Service helpdesk. In your first few weeks, you quickly realise that most of the team are introverts and don't converse much. - even in your 1-to-1's. There is poor team spirit and hence quite low job satisfaction.

What are you MOST/LEAST likely to do next?

	Call a one-off emergency meeting to highlight objectives and the lack of collaboration.
	Start by introducing half-hour, weekly catch-up meetings for the while team.
	Implement compulsory training courses on interpersonal skills as soon as possible.
	Familiarise yourself with the team objectives, then email regular updates on each one's progress.

5.

You are a Finance Analyst with a key job responsibility to research, write and communicate company reports. A further responsibility is to set objectives and review your team intern's work. You've just read through this intern's latest report draft. It does not meet any of the report objectives you set last week. You have little time to improve this key report before it's due with your client.

What are you MOST/LEAST likely to do next?

	Let your intern find out what happens when a client receives a sub-standard report.
	Forward the draft report to other analysts in your department for their own comments.
	Ask your own manager what would have happened if you hadn't checked this report.
	Email your collated amends to the intern; offering to explain each one in further detail.

6.

You are a very busy Team Leader, working in the public health sector during a national pandemic. Currently, you're attending the team's latest bi-weekly, virtual presentation on individual projects led by a different team member each week. This particular project leader has already overrun the allocated time. Some of your team look bored now. You agree that this presentation is dragging on too long.

What are you MOST/LEAST likely to do next?

	You decide to leave the meeting explaining you have urgent work to do asap.
	Gently wrap up the session, then hold a presentation review later that day.
	Wrap-up the session by secretly messaging the whole team to ask questions now.
	It's the presenter's responsibility to manage time, so this is not your responsibility.

7.

You work in an open plan sales office and you have trouble concentrating because of a noisy colleague sitting nearby. You are not the only one inconvenienced, but no-one has said or done anything about it.

What are you MOST/LEAST likely to do next?

	Refer the matter to your line manager, since they have overall responsibility.
	Make even more noise than this colleague - to show them just annoying it is.
	Email your noisy colleague to complain, cc'ing in your manager
	Talk to your noisy colleague and request more reasonable behaviour

8.

The backlog of work cases in your Accounts department gets bigger by the day. There are many staffing issues (numbers, training etc.) causing this. The upshot is that most of your junior colleagues are now regularly missing each week's target deadline. As the team leader, you must prioritise resolving this situation before it turns into an even bigger crisis.

What are you MOST/LEAST likely to do next?

	Remind your team of the problems and the clear need to meet every deadline.
	Communicate to your team that you are resolving the problems personally.
	Stay positive - and ask your immediate superior for additional resources.
	Meet with the team to tell them what you believe is causing the problems.

Please answer the questions below. Not all questions are required but it will help us improve this test.

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